Pedders Store Support 03 9706 3500 | Home


Pedders Store


Support Schedule

Regular Hours

After Hours

IT Support

Monday-Friday

8am-5pm

5pm-8pm

03 9706 3500

Dial Option 3

Saturday

-

8am-2pm

Technical Product Support

Sunday

-

-

03 9797 0267

    • Popular Articles

    • Taking a deposit in Point Of Sale

      A deposit may be required for items that are special buy ins for the customer, i.e., Tow Bars, and non Pedders Product, a deposit is normally taken to ensure there is no financial loss to the store and provides commitment from the customer.   Step1. ...
    • Can't sell due to PZ Stock Allocation

      When you update a Purchase Order, you get the option to release to a Sales Order, it is best to select N, When selecting N, the system will then not automatically allocate the PZ parts to a sales order, and hence will allow you to select the lot ...
    • SO Double Up Fix

      Cause This is caused when a Sale from WIQ is processed and the invoice is set to be Both Printed and Emailed, and the user walks away and leaves the first spool file made and not letting it create the second Spool File until after the Sales Order has ...
    • How to log in to OKTA

      What is OKTA? OKTA is Pedders identity management platform. What does this mean? It is a web browser based portal - web page - where we can provide YOU a tile for each Pedders business application that we want YOU to access.  Example of these tiles ...
    • Pedders New Employee Form - 2020

      Please follow this link to find the most up-to-date version of our New Employee Form. Once it is filled out, save a copy and raise a ticket via our support portal 3 to 5 days prior to the user commencing employment. Attach the completed form to the ...
    • Recent Articles

    • Viewing & Downloading Payslips through MyPay & Leave

      Viewing & Downloading Payslips through MyPay & Leave If you need to find a prior payslip or even want to just check your latest payslip again, click on the 3 lines icon in the top-left corner on the homepage. Then click on “Employee”. On this screen, ...
    • Checking Leave Balances through MyPay & Leave

      Checking Leave Balances through MyPay & Leave To check your leave balances in MyPay & Leave, once you’ve logged onto the system, your homepage will show a section on the left-hand side called “My Leave Balances (hours) as at the date of the last ...
    • Approving leave requests as a Manager in MyPay & Leave

      Approving leave as a Manager in MyPay & Leave When your employee applies for leave, you will get an email notification come through to your Pedders email address. It will look like the below with the Employee’s Name (missing from this example), the ...
    • Applying for Leave through MyPay & Leave

      Applying for Leave through MyPay & Leave To apply for leave, on your homepage you should see in the top middle of your screen, an area that says, “My Current Leave Requests” (for People Managers this will likely appear on the left-hand side of your ...
    • How to resume disappeared sales orders in POS

      A sales order may disappear from "Resume All Orders" button in POS after an EFTPOS payment crash. We can resume the sales order by changing its status in POS, the steps are as follows: 1. In POS, click "Sales Order Management". 2. On the popup, ...
    • Recent Topics

    • Welcome to Community

      The Community hub inside Zoho Desk provides businesses with a powerful community focused around your business, while still providing direct support via other channels. Customers can post 4 types of content within your community. These are Ideas, Questions, Problems and Discussions. Each of these serves a particular purpose. When you have something to discuss you can post a discussion within your community. It's a great way to debate and collaborate. You can ask you specific questions about your business,