How to resume disappeared sales orders in POS

A sales order may disappear from "Resume All Orders" button in POS after an EFTPOS payment crash. We can resume the sales order by changing its status in POS, the steps are as follows:

1. In POS, click "Sales Order Management".

2. On the popup, highlight the disappeared sales order which usually got Status "00 Being Ent'd". Make sure the Customer, Name, Whse, Total Ordered Amount and Reference are correct.

 

3. Click on "Change Status", we'll get another popup.

4. Change status from "00" to "30", press "Enter" on the keyboard.

5. Click "OK" button.

6. Type in "n" in "Print Now?" field, and press "Enter" on the keyboard.

7. The popup will disappear, and the sales order will have status 30.

8. Press "Esc" on the keyboard, it will go back to the POS home screen. Click on "Resume All Orders" button, we'll see the sales order in the popup list. Highlight it and click "Select", we'll be able to see the sales order on POS home screen.

END.

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