Some Pronto users are logging into Pedders IQ more than once on their computers through OKTA.
This causes others to be blocked from accessing their accounts as each login uses an extra Pronto license, we have only allocated one
for each user.
The best practice is to open a new session whilst in Pronto, at the moment you have two sessions available to you, if you find this is not enough we can add extra sessions per user as we have done for others in stores,
Click on your profile in Pedders IQ to access and open a new session, this will open a new tab with Pronto on it.