Restock fee - Extra charges

There are two scenarios for the restocking fee, please ensure you follow the correct procedure when applying the restocking fee,

It is at the store’s discretion if they wish to on charge a restocking fee, please seek advice form you State manager if unsure.

 

Scenario One: The customer has received the Tow Bar and wants to return the item, which will incur you a restock fee.

Scenario Two: The customer cancels the order but you have already placed the order and Cequent will charge you a restock fee that you must now pass on to the customer.

 

Scenario One:

1.       Go to Point of Sale > Other sales > Refund

            Enter all relevant details to bring up the Sales Order you wish to use for the customer credit and restocking fee

2.      With the customer’s Sales Order Invoice now on screen, in POS lines mode, click Extra > Extra Charges and select CB - Restocking Fee from the table

3.      Enter a negative amount you wish to charge for the restocking fee, (The amount should be equal or less than Cequent)

4.      Charge Account to complete the refund

Scenario Two:

1.      Go to Point of Sale > Customer Search, and select the customer

2.      Select POS Line Options > Extra > Extra Charges

3.      From the Select Charge Type table, select CB – Restocking Fee

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4.      Enter the Amount (Must be a positive amount) you wish to charge to restock the part (The amount should be equal or less than Cequent)

5.      Charge Account to complete the Sales Order Invoice.

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