Processing Warranty Sales
Purpose
This document provides a process for handling warranty replacement parts for vehicles. It includes recording relevant vehicle warranty information and ensuring the replacement product is in stock and ready for return to the supplier via a Purchase Order (PO Return).
Workshop IQ Booking
Make the Customer booking for the Warranty replacement with the part that is being replaced on the Service Parts and Labour page and select the Warranty Service item, entering details of the issue into the comments field.
Then check out to POS as normal.
Fill in and submit the warranty form in SharePoint
Point of Sale
Resume the Sales Order for the booking.
Go to POS Main Menu > Other Sales/Report > Exchange.
For the Sales Order/Doc ID You can enter either ND or WTY (may not be set up yet)
Print Exchange Details: N
Item Code: The part number you are taking off the car.
Quantity: The quantity taken off the Car
There is now a record of what was fitted and what came off the car and allows a Purchase Order Return to be raised to send the faulty parts back to the supplier.
Tender to complete the sale as normal and raise a Purchase Order Return to the Supplier.
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