Pedders Store Support 03 9706 3500 | Home


Pedders Store


Support Schedule

Regular Hours

After Hours

IT Support

Monday-Friday

8am-5pm

5pm-8pm

03 9706 3500

Dial Option 3

Saturday

-

8am-2pm

Technical Product Support

Sunday

-

-

03 9797 0267

    • Popular Articles

    • Taking a deposit in Point Of Sale

      A deposit may be required for items that are special buy ins for the customer, i.e., Tow Bars, and non Pedders Product, a deposit is normally taken to ensure there is no financial loss to the store and provides commitment from the customer.   Step1. ...

    • Can't sell due to PZ Stock Allocation

      When you update a Purchase Order, you get the option to release to a Sales Order, it is best to select N, When selecting N, the system will then not automatically allocate the PZ parts to a sales order, and hence will allow you to select the lot ...

    • SO Double Up Fix

      Cause This is caused when a Sale from WIQ is processed and the invoice is set to be Both Printed and Emailed, and the user walks away and leaves the first spool file made and not letting it create the second Spool File until after the Sales Order has ...

    • How to log in to OKTA

      What is OKTA? OKTA is Pedders identity management platform. What does this mean? It is a web browser based portal - web page - where we can provide YOU a tile for each Pedders business application that we want YOU to access.  Example of these tiles ...

    • Pedders New Employee Form - 2020

      Please follow this link to find the most up-to-date version of our New Employee Form. Once it is filled out, save a copy and raise a ticket via our support portal 3 to 5 days prior to the user commencing employment. Attach the completed form to the ...

    • Recent Articles

    • Daily Banking – Company stores

      Daily Banking – Company stores When cash is received it must be deposited at the bank preferably on the same day or the next working day. Note – the same banking details are used at each site. Pedders Suspension BSB - 033002 Acc - 222740 Carry out ...

    • Processing a Franchise store Tax Invoice for Company stores

      Processing a Franchise store Tax Invoice for Company stores (This replaces the current B-type sales order process) This Point-of-Sale process enables a Company store to receive parts into their inventory using the Franchises Tax Invoice, In Point of ...

    • Okta Verify mobile setup

      Okta Verify mobile setup On your mobile device, download the Okta Verify mobile App. Open your okta dashboard on your computer Click on your name in the top right corner and select settings Select Set up for Okta Verify Select Set up in the Set up ...

    • Setting up Microsoft Authenticator

      Setting up Microsoft Authenticator Log into https://portal.office.com with your Pedders email and password In the top right corner, click on your name, then select “View Account” On the “My Account” page, click on “UPDATE INFO” under Security info ...

    • GVM Training Procedure

      GVM Training Training Access Technicians are automatically assigned the required GVM training in myPedders. They simply need to log in to complete it. Previous training certificates are also available in myPedders Submitting Completion Evidence Once ...

    • Recent Topics

    • Welcome to Community

      The Community hub inside Zoho Desk provides businesses with a powerful community focused around your business, while still providing direct support via other channels. Customers can post 4 types of content within your community. These are Ideas, Questions, Problems and Discussions. Each of these serves a particular purpose. When you have something to discuss you can post a discussion within your community. It's a great way to debate and collaborate. You can ask you specific questions about your business,